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DELIVERY AND PAYMENT


WHAT IS APACZKA?

logo-apaczka

Simply put, aPaczka is a logistics operator offering services of not one but several courier companies, such as: DHL, UPS, FedEx, TNT, DPD, InPost, Pocztex24, Poczta Polska or Geis. We choose a carrier depending on the prices of shipments that they offer for a given country.

DOMESTIC SHIPMENT

 

How do we ship your order?

FANSPOT Atmospheric Music provides its clients with the following type of delivery:

  • courier delivery – aPaczka
What is the cost of delivery?

The price is given in PLN, which will be converted into your currency by eDCC at the time of payment. Prices in USD / EUR are approximate prices.

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  • 15 PLN / 4 USD / 3.50 EUR

    WEIGHT OF SHIPMENT UP TO 3KG
    POLAND (PL)
In which hours and how quickly will you receive the parcel?

Unless otherwise specified in the product description, we send parcels within 24 hours of placing the order. We reserve, however, that the process may take up to two business days.

Couriers deliver parcels on business days, usually from 8.00 AM to 6.00 PM, the next day after we receive the parcel from us. Everything depends, however, on the place of delivery, weather conditions and the courier.

The parcel can be tracked at https://www.apaczka.pl/check_status.php by entering its number, which you will receive from us by e-mail.

Will the courier call before delivery of the parcel?

In most cases, couriers call to recipients of parcels, but we cannot guarantee it – courier does not have to do so.

What if the courier parcel is delaying?

The easiest way to contact the Call Center (Infoline) and give the parcel number.

You can also contact us via email hello@fanmedia.eu

Attention!

Please check the parcel on delivery. In case of damage in transit, please fill a damage report with the courier and contact us.

INTERNATIONAL SHIPMENT

 

Do we ship our products abroad?

Yes, we want to enable you to buy our products no matter where you live, which is why we offer international shipping and payment in your currency.

How do we ship your order?

FANSPOT Atmospheric Music provides its clients with the following types of international delivery:

  • courier delivery (only for selected countries)
  • Poczta Polska (worldwide)
What is the cost of delivery?

The delivery cost depends on the destination country and the weight of the shipment. The price is given in PLN, which will be converted into your currency by eDCC at the time of payment. Prices in USD / EUR are approximate prices.

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  • 40 PLN / 10.70 USD / 9.50 EUR

    WEIGHT OF SHIPMENT UP TO 5KG
    GERMANY (DE)

GLOBAL EXPRES

WEIGHT OF SHIPMENT UP TO 500G INCLUDING COST OF PACKAGING

  • 43 PLN / 11.40 USD / 10 EUR

    WEIGHT OF SHIPMENT UP TO 500G INCLUDING COST OF PACKAGING
    NON-EUROPEAN COUNTRIES

GLOBAL EXPRES

WEIGHT OF SHIPMENT UP TO 1KG INCLUDING COST OF PACKAGING

GLOBAL EXPRES

WEIGHT OF SHIPMENT UP TO 2KG INCLUDING COST OF PACKAGING

ENVELOPE

(PRIORITAIRE / REGISTERED)

WEIGHT OF SHIPMENT UP TO 500G INCLUDING COST OF PACKAGING

  • 27 PLN / 7.20 USD / 6.40 EUR

    WEIGHT OF SHIPMENT UP TO 500G INCLUDING COST OF PACKAGING
    NORTH AMERICA, AFRICA

ENVELOPE

(PRIORITAIRE / REGISTERED)

WEIGHT OF SHIPMENT UP TO 1KG INCLUDING COST OF PACKAGING

  • 46 PLN / 12.20 USD / 10.80 EUR

    WEIGHT OF SHIPMENT UP TO 1KG INCLUDING COST OF PACKAGING
    NORTH AMERICA, AFRICA
How fast will you receive the parcel?

Unless otherwise specified in the product description, we send parcels within 24 hours of placing the order. We reserve, however, that the process may take up to two business days.

The waiting time depends on the place of delivery, weather conditions and courier.

The parcel by aPaczka can be tracked at https://www.apaczka.pl/check_status.php by entering its number, which you will receive from us by e-mail.

The parcel by Poczta Polska can be tracked at http://www.poczta-polska.pl/paczki-i-listy/przesylki-zagraniczne/paczki/sledzenie-przesylek-zagranicznych-paczki/ by selecting the destination country and then on the operator’s website by entering the parcel number.

What if the shipment is delaying?

The easiest way to contact your local postal operator and give your shipment number.

You can also contact us via email hello@fanmedia.eu

Do you have to cover some additional import costs?

Each country has its own law and it may happen that you will have to pay additional tax / duty. Please refer to the law of the country to which the shipment is ordered.

TYPES OF PAYMENT

 

How can you pay for the order?

We offer our clients the following payment options for the order:

    • Electronic transfer – payment made by the Customer from a bank account via online payment systems. Payment made before processing the order.
    • Payment by credit card – payment made by the Customer using a payment card via online payment systems. Payment made before processing the order. We support MasterCard, Visa and American Express cards.
    • Wire transfer – payment made by the Customer through the bank online or landline account or at the post office. Payment made before processing the order.
Payments are supported by Krajowy Integrator Płatności S.A. and Elavon
Do we charge an additional fee for paying by credit card?

We do not charge an additional fee for payment by credit card.

How fast will we receive the payment?

It all depends on the chosen payment method. At the latest, we will process the payment via wire transfer (even 2-3 days), while verification of payment by credit card or electronic transfer usually takes several minutes.

Can you pay different currency than PLN?

Of course. By electronic transfer or payment by credit card you can make a purchase in your currency – we use eDCC – the payment will be converted into your currency during payment. In the Euro zone, you can make payments via SEPA Euro Payments.

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